Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the typical shipping timeline for furniture?
Standard shipping usually takes 5-10 business days. For oversized items like sofas and bed frames, our white-glove delivery service will contact you within 48 hours to schedule a specific delivery window.
Do you offer a warranty on Lollygag products?
Yes, all Lollygag furniture comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship to ensure your home remains a sanctuary.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status directly through your Lollygag account dashboard.
Are your materials sustainably sourced?
At Lollygag, we prioritize the planet. We partner with suppliers who use FSC-certified wood and recycled textiles whenever possible to minimize our environmental footprint.
Can I make changes to my order after it's placed?
Because we process orders quickly, changes can only be made within 2 hours of purchase. Please contact our support team immediately if you need to update your shipping address or item selection.